Dec 13, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and AT&T account information. After AT&T approves your request, use your unlock code and follow the instructions for your specific phone. AT&T makes it easy to unlock a phone or tablet on ... Jul 19, 2023 · Community Support. •. 231.3K Messages. 9 months ago. Glad to help with your device unlock concern, Cristinatr. You posted under Email, but our Wireless team will have to assist you. We'll go ahead and transfer your case, so they can reach out to you. Aminah, AT&T Community Specialist. 0.Dec 7, 2022 · Learn how to check your device unlock status Find out the status of your request to unlock your AT&T phone, tablet, mobile hotspot, or other device. It usually takes a few minutes to approve your request, but it may take up to 48 hours. Aug 26, 2022 · Your device has been approved, review our device instructions for approved unlock requests: Visit Check Your Unlock Status.; Enter the IMEI number.To find the device IMEI, dial *#06# or choose Settings > About.; Enter the Request number.This is in the confirmation email you received when you submitted your device unlock request.Jan 13, 2022 · Power off the device and insert a non-AT&T SIM card. If your SIM card slot is located under the battery, remove the battery. Power on the device with non-AT&T SIM. For devices with removable battery, insert the battery back into the device. Wait for the message: “Enter the device unlock code.”. Enter the unlock code.Sep 21, 2023 · We're here to help get your device unlocked @ averod.. If you haven’t tried, please submit your request using our Device Unlock Portal and your device must meet our Eligibility Requirements.. Is an AT&T phone or device and isn’t active on another AT&T account. Hasn’t been reported as lost, stolen, or involved with fraud.Dec 21, 2022 · You will have to contact the seller to perform the request in order to unlock the device. Keep in mind, the general requirements to unlock your device. The device must be designed for use on, and locked to, the AT&T wireless network. If it's a new AT&T device, active service for a period of time is required. Mar 17, 2023 · ATTHelp. Hi Chellucid, we're here to help with your device unlock request. When submitting a device unlock request, it usually takes a few minutes to approve your request, however it can also take up to 48 hours. If you do not have a wireless phone account, you have to select Confirm request on the email we sent you. Oct 4, 2023 · The FCC states “ Deployed Personnel Unlocking Policy. Carriers will unlock mobile wireless devices for deployed military personnel who are customers in good standing upon provision of deployment papers.”. It also states “ Disclosure. Each carrier will post on its website its clear, concise, and readily accessible policy on mobile wireless ... Nov 16, 2023 · Hello @NoConfidence, we understand you're trying to unlock your device, and we'll be happy to help you. We're going to initiate a DM to help you with device unlock and understand what's causing it too unable to send an unlock link. Please look out for a DM notification from us. (For your reference it is the bell icon on the top right-hand corner …Nov 3, 2023 · Hello, thanks for your response. Unfortunately, when I used the web service (as in the link you shared), I received an automated email saying that my request was denied because since I have an AT&T Pre-paid device, I must use the app to unlock the device. Here are the instructions for unlocking your phone with AT&T by phone call: Contact AT&T Customer Care at the following number: 1-800-331-0500. Inform the customer care representative that you would like to unlock your AT&T phone. Provide the necessary details and information requested by the representative.Sep 27, 2023 · 1) borrow a friend with AT&T’s SIM card. Put it in your phone and submit the unlock request with their account information you have to leave that sim in the phone until you get back about the request. This worked for me a few years back, but it might not work these day. 2) Submit a complaint to the FCC.May 4, 2015 · Unlock Request Denied. Respected Sir, I bought a used Moto X - XT1058 in my country (Pakistan) about 2 months back. The device was network locked. I'm a Non-AT&T Mobility Customer and outside US. I requested unlock code but was denied because: Your device is currently active on another AT&T customer’s account.Nov 16, 2023 · Had a business account. AT&T added extra unknown line without my consent. I paid two months costs without realizing. My device was on monthly installment. I called loyalty team and expressed my displeasure. They agreed to unlock my device without me paying the remaining balance. Now, after many months, I got the bill asking …Jan 20, 2021 · I received an email from att but the unlock code doesn’t work. It always says unsuccessful whenever I put the unlock code. Any body can help me: We've approved your request to unlock your device. Here are the instructions to complete your unlock: The unlock code is xxxxxxxxxxxxxxxxx 1. Power off the device. 2.Mar 17, 2023 · Hi Chellucid, we're here to help with your device unlock request.. When submitting a device unlock request, it usually takes a few minutes to approve your request, however it can also take up to 48 hours.. If you do not have a wireless phone account, you have to select Confirm request on the email we sent you.Be sure to check your Inbox, …1 Message. Friday, March 17th, 2023 9:41 PM. Device unlock help. Bought a iPhone 6s plus off of Mercari. The seller though it was unlocked but it wasn't. I need help unlocking … Start of main content. Review the eligibility requirements and submit a request to unlock your phone or device. Apr 29, 2020 · Once you have the unlock code, you should be able to use that to unlock your device. Try this: Completely power your Galaxy S7 off. Remove the AT&T SIM card. Insert the new SIM card. Power the Galaxy S7 back up. When the device prompts, provide the unlock code. Complete the process by following the prompts. If this doesn't help, …May 8, 2019 · Complete and submit the request form. You'll receive a confirmation email with your unlock request number. Select the link in the email within 24 hours of receipt to confirm your unlock request. AT&T will respond within two business days. AT&T sends you instructions to unlock your device if your request is approved.May 4, 2015 · Unlock Request Denied. Respected Sir, I bought a used Moto X - XT1058 in my country (Pakistan) about 2 months back. The device was network locked. I'm a Non-AT&T Mobility Customer and outside US. I requested unlock code but was denied because: Your device is currently active on another AT&T customer’s account.20 hours ago · Learn how to request to unlock your AT&T phone or device if you meet the eligibility requirements. Find out how to check your unlock request status, what to do if you have an AT&T Prepaid® device, and more.Get an instant ATT unique and authorized network unlock code. from our fast, simple online service. Submit your phone details and pay - within minutes we'll generate your unlock PIN and send it directly to you. No waiting around - independence for your phone starts the moment you receive your custom code. An unlocked phone means: ️ Using any ...Nov 15, 2021 · Method 1. Unlocking Through AT&T. Download Article. 1. Check your eligibility for a carrier unlock. AT&T will unlock your phone for free if you meet the criteria …Jan 17, 2017 · If your request is approved, AT&T emails the unlock code and instructions to unlock your device to you. The unlock code is located near the top of the approval email. Follow the instructions in the email to unlock your device. iPhone doesn’t use an unlock code. After receiving the email approving your unlock request, remove the AT&T SIM …Oct 21, 2023 · For one line, it clearly shows online that it is fulfilled and unlock eligible. For the 2nd line it shows on the bill the installment is paid. I tried another chat today and rep advised I call ATT. I tried calling but I can't get past the auto attendant. When I say I'm calling about unlocking the phone, I get sent a text on how to unlock.1. DEFINITIONS: (a) "AT&T," "We," "Our" and "Us" mean AT&T Mobility LLC and its parents, subsidiaries, affiliates, agents, employees, successors and assigns; (b) "Device Unlock" means the Device Unlock App, any website, software, content or services provided in connection with the App, and any updates to these items; (c) "You," "Your" …Apr 13, 2020 · I've also done these non of them worked I dial the them into the dial pad and nothing I looked at the Att PDF (link below) on how to unlock devices and my device is not even on there. AT&T › consumer › help › pdfPDF Web results AT&T Unlock Code Instructions - ATT.com (edited) Like. 4 years ago. 0.Jul 15, 2023 · Device Unlock. Attempting to switch carriers. I had a prepayment plan so I know I have to use the app. The thing is the app refuses to open. It keeps saying it "keeps stopping". I've tried restarting, powering off, and uninstalling, the app is updated. I've tried it with the old sim and the new one. It refuses to open.Apr 4, 2024 · The AT&T Support Center provides personalized assistance for customers of AT&T Wireless, Internet, Prepaid, and more! Read our helpful Support articles to self-service and check on the status of your service request.Jul 25, 2023 · Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.Aug 9, 2023 · Pay off your device, if required. Wait 24 hours for the next step. Request an unlock from your provider, if required. Choose a plan and get a free SIM or eSIM. Xfinity. Find out if your device will work on our network (PDF, 498KB) Check phone unlock eligibility. Pay off your device, if required. Nov 24, 2017 · Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Follow the prompts.Feb 17, 2023 · You can find more important details about unlocking your device under How to request a device unlock and Check the status of your request when you visit AT&T Device Unlock Help - Solutions & FAQs. There's even a section called Deployed Military Personnel (Current AT&T Customers Only) which provides additional information about …6 days ago · How to Unlock an AT&T Mobile Phone Unlocking your AT&T mobile phone offers greater control and flexibility over your device usage, especially if you are looking to switch carriers or use your ...Jan 14, 2024 · Device unlock request. I have created device activation request (Edited as per community guidelines). AT&T status is showing "We sent you an email to confirm your unlock request—please use the email link to confirm". But no email came in mailbox or spam holder. How can I get the help. Oct 21, 2023 · For both the lines I am trying to unlock, in ATT's system, it still shows an installment plan needs to be paid. For one line, it clearly shows online that it is fulfilled and unlock eligible. For the 2nd line it shows on the bill the installment is paid. I tried another chat today and rep advised I call ATT. The Unlocking Process. Fill out the unlock form with your device details. Once we have received your request form, we will start to search for your unlock code. Our automated system will email you the ATT unlock when it’s ready. Follow the unlock instructions emailed to you. Follow our how-to unlock walk through.Aug 31, 2022 · The permission to unlock your phone comes from the carrier, but the actual unlock Hass to be completed by connecting with Apple servers. Either Wi-Fi or a cellular connection should complete the unlock process. Apple can take up to 48 hours to complete the unlock process. If it has already been two days since your approval and the phone is ...When submitting an unlock device request and select Yes when asked if you’re deployed military. We'll ask for your temporary or permanent change-of-station (TCS or PCS) documents. If you have an installment plan, you don't have to pay it off to unlock your device. Learn more about how unlocking your AT&T phone or device.Aug 17, 2022 · Hello ejexx27, if the device unlock app will not launch we have other options. You can submit an unlock request online. You would also like to make sure your device meet the requirements to be unlocked. Personal device requirements. Your device: Is an AT&T phone or device and isn’t active on another AT&T account.Sep 26, 2023 · We understand your situation, so let's get the information you need. Like Ace mentioned, you will need to meet all the requirements to unlock the device, and this would have occurred due the multiple unlock requests. We recommend you to wait until 24 hours and resubmit the unlock request. Meanwhile, you can refer to Device unlock …Aug 9, 2023 · Pay off your device, if required. Wait 24 hours for the next step. Request an unlock from your provider, if required. Choose a plan and get a free SIM or eSIM. Xfinity. Find out if your device will work on our network (PDF, 498KB) Check phone unlock eligibility. Pay off your device, if required.Dec 21, 2022 · You will have to contact the seller to perform the request in order to unlock the device. Keep in mind, the general requirements to unlock your device. The device must be designed for use on, and locked to, the AT&T wireless network. If it's a new AT&T device, active service for a period of time is required.Sep 21, 2023 · We're here to help get your device unlocked @ averod.. If you haven’t tried, please submit your request using our Device Unlock Portal and your device must meet our Eligibility Requirements.. Is an AT&T phone or device and isn’t active on another AT&T account. Hasn’t been reported as lost, stolen, or involved with fraud.20 hours ago · Learn how to request to unlock your AT&T phone or device if you meet the eligibility requirements. Find out how to check your unlock request status, what to do if you have an AT&T Prepaid® device, and more.Jul 25, 2023 · Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.Nov 16, 2023 · Hello @NoConfidence, we understand you're trying to unlock your device, and we'll be happy to help you. We're going to initiate a DM to help you with device unlock and understand what's causing it too unable to send an unlock link. Please look out for a DM notification from us. (For your reference it is the bell icon on the top right-hand corner …Feb 3, 2018 · Hey there @oasis54321,. I am glad you brought this to our attention! When it comes to unlocking a device, we always want to make sure we set the right expectations. Since you have done everything on your end, I would like to check into this on my end.Jan 24, 2024 · Hello @JRV123, we understand how important it is to unlock your device.Let's get the information you are looking for. In response to your question, the reason it locked you out for a period of 30 days is because you have made multiple attempts to unlock the device. We recommend that you submit the unlock request post that period.Jul 18, 2019 · Let's help you to unlock your device, @Uwishucud2! One action that can help resolve your experience is to make sure that you're using the correct type of SIM card in the phone while attempting to unlock your Samsung Galaxy S9 (e.g. 4G vs. LTE). In case you're interested in knowing more about device unlock, we invite you to check out …Nov 8, 2023 · Unlock AT&T network SIM for all device models and verify IMEI status.Nov 24, 2017 · Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Follow the prompts. Set a security lock. 1. Swipe down from the Notification bar with two fingers, then select the Settings icon . 2. Scroll to and select Security. 3. Select Screen lock, then select the desired screen lock method and follow the prompts to complete set up. Note: For this tutorial, Pattern was selected. If you choose Pattern lock, you will have to ... Nov 15, 2021 · Confirm your unlock request. An email will be sent to you within 24 hours asking you to confirm your unlock request. Check your email for a confirmation email from AT&T. Open the email and click Confirm to confirm your unlock request. It may take up to 48 business hours to unlock your iPhone.Sep 29, 2023 · I'm attempting an unlock on a little flip phone- an AT&T (Foxconn) "EA211101" with KaiOS. if I put a non-AT&T SIM card in it and turn it on, it asks for an unlock code... so I submitted the request online (as I have done many times with smartphones), but the emailed response said "Your AT&T PREPAID phone comes with a …Mar 15, 2020 · I have a AT&T Nighthawk MR1100 through OTR Mobile. They are switching to T-Mobile based service so I had to get the unlock code and a T-Mobile post paid SIM. When I put the T-Mobile SIM in and power it on I am not getting a prompt to enter the unlock code nor can I find it anywhere through the device manager.Mar 17, 2023 · ATTHelp. Hi Chellucid, we're here to help with your device unlock request. When submitting a device unlock request, it usually takes a few minutes to approve your request, however it can also take up to 48 hours. If you do not have a wireless phone account, you have to select Confirm request on the email we sent you. 4 days ago · Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Deals Wireless Internet Accessories Prepaid Business. Search. Support. My AT&T. Start of main content ...Mar 21, 2022 · Let’s meet in a Direct Message (DM) to discuss that device unlock request. Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page. In case you want to know more about the device unlock process, check out AT&T Device Unlock Help ... Apr 5, 2022 · Hey @Hollywood68, let us help you with getting your device unlocked.. If you are planning to use your AT&T Device with another carrier, it has to be unlocked and meet the following general requirements for all unlock requests:. The device must be designed for use on, and locked to, the AT&T wireless network. It must not be reported lost or stolen.Jan 17, 2017 · If your request is approved, AT&T emails the unlock code and instructions to unlock your device to you. The unlock code is located near the top of the approval email. Follow the instructions in the email to unlock your device. iPhone doesn’t use an unlock code. After receiving the email approving your unlock request, remove the AT&T SIM …Nov 7, 2022 · In the meantime, try clearing the cache and cookies and power cycling your phone by pressing and holding the Power/Lock button on the right side of the device, then select Power off. To turn the device back on, press and hold the Power/Lock button until the screen lights up. Uninstalling and reinstalling the app may help as well. Oct 19, 2023 · An AT&T Network Unlock Code is a unique code used to unlock a mobile device, typically a smartphone, from the AT&T network, allowing it to be used with other …Aug 9, 2023 · Pay off your device, if required. Wait 24 hours for the next step. Request an unlock from your provider, if required. Choose a plan and get a free SIM or eSIM. Xfinity. Find out if your device will work on our network (PDF, 498KB) Check phone unlock eligibility. Pay off your device, if required. Sep 29, 2023 · I'm attempting an unlock on a little flip phone- an AT&T (Foxconn) "EA211101" with KaiOS. if I put a non-AT&T SIM card in it and turn it on, it asks for an unlock code... so I submitted the request online (as I have done many times with smartphones), but the emailed response said "Your AT&T PREPAID phone comes with a …May 21, 2022 · Allow us to share the steps for unlocking your device, Zach_da_quack! In addition to our ACEs reply, if a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. You or your brother will need to contact the original owner, and ask them to reach out to us for further assistance with …Jun 20, 2023 · Depending on which browser you are using, there may be compatibility issues between the browser and the website. Be sure to check your device unlock eligibility. Though you have paid for your device in full, the wireless number assigned to the device must be active for at least 60 days, and you must wait 48 hours after you make …Nov 3, 2022 · Our next message will appear there. In the meantime, you want to check out our Device Unlock Requirements to see if your device is eligible to be unlocked. You can also try updating the app to see if there are any updates available. You may find steps on how to update your apps using our Device Support tool and start by selecting your …Oct 2, 2023 · Both, the device unlock app and the link will get you nowhere. You need to call 611 during regular business hours and speak to a customer service representative to request that your device is unlocked. It took approximately 2 minutes to unlock my device this way, once I spoke to someone.Apr 5, 2022 · Hey @Hollywood68, let us help you with getting your device unlocked.. If you are planning to use your AT&T Device with another carrier, it has to be unlocked and meet the following general requirements for all unlock requests:. The device must be designed for use on, and locked to, the AT&T wireless network. It must not be reported lost or stolen.Jan 14, 2024 · Device unlock request. I have created device activation request (Edited as per community guidelines). AT&T status is showing "We sent you an email to confirm your unlock request—please use the email link to confirm". But no email came in mailbox or spam holder. How can I get the help.Aug 21, 2017 · On some devices, the IMEI is located on the back of the phone or under the battery. Do not force open your phone to find the IMEI. To check status of your request. 1. Go to our Device Unlock Portal. 2. Scroll down …Aug 31, 2022 · The permission to unlock your phone comes from the carrier, but the actual unlock Hass to be completed by connecting with Apple servers. Either Wi-Fi or a cellular connection should complete the unlock process. Apple can take up to 48 hours to complete the unlock process. If it has already been two days since your approval and the phone is ...Nov 24, 2017 · Learn how to unlock your AT&T device online and check the status of your request. Find out the requirements, troubleshooting tips and common issues for different types of customers and devices. Start of main content. Review the eligibility requirements and submit a request to unlock your phone or device. Nov 24, 2017 · Check the status of your request . . . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Jun 20, 2023 · Use a different browser to access the page. Depending on which browser you are using, there may be compatibility issues between the browser and the website. Be sure to check your device unlock eligibility. Though you have paid for your device in full, the wireless number assigned to the device must be active for at least 60 days, and you must ... [LIVE] New Device – T2 – 2024 – AT&T Unlock the StoreSaturday, September 16th, 2023 7:10 PM. Device unlock help. I went to att.com unlock device and submitted request. for my Samsung A12 phone. I have had for multiple …The Unlocking Process. Fill out the unlock form with your device details. Once we have received your request form, we will start to search for your unlock code. Our automated system will email you the ATT unlock when it’s ready. Follow the unlock instructions emailed to you. Follow our how-to unlock walk through.Sep 28, 2023 · Verizon recently went back to a 60-day lock policy to reduce the amount of fraud and theft. AT&T maintains the policy due to fraud and theft. Phones can be paid off and unlocked at any time. Phone's participating in the trade-in deal can wait until credits begin, then pay off and unlock the phone without losing credits.Jan 20, 2021 · I received an email from att but the unlock code doesn’t work. It always says unsuccessful whenever I put the unlock code. Any body can help me: We've approved your request to unlock your device. Here are the instructions to complete your unlock: The unlock code is xxxxxxxxxxxxxxxxx 1. Power off the device. 2.Mar 29, 2024 · Insert the battery, replace the back cover, and turn on the device. Tap to unlock the screen. When prompted, enter the 8-digit unlock code. Alternatively, from Home screen go to Settings, then Broadband and scroll down to …Nov 3, 2023 · Hello, thanks for your response. Unfortunately, when I used the web service (as in the link you shared), I received an automated email saying that my request was denied because since I have an AT&T Pre-paid device, I must use the app to unlock the device.
Mar 10, 2022 · No worries, @TenaSowell!Since you can't remember the PIN required to unlock your phone's screen, there are a couple of steps you can apply that can help you to access your phone again. It's possible to unlock your screen by resetting your PIN code using either Apple iCloud or Google, depending on the operating system of your device …. How to go in incognito mode
1. DEFINITIONS: (a) "AT&T," "We," "Our" and "Us" mean AT&T Mobility LLC and its parents, subsidiaries, affiliates, agents, employees, successors and assigns; (b) "Device Unlock" means the Device Unlock App, any website, software, content or services provided in connection with the App, and any updates to these items; (c) "You," "Your" and ... Dec 16, 2016 · If you have already cleared the cache and cookies from your browser, tried a different browser and the issue persists, we will need to look into an alternate option to get your device unlock request submitted. Please send us a private message to @ATTMobilityCare so we can get some important information to resolve this matter.Jun 20, 2023 · Depending on which browser you are using, there may be compatibility issues between the browser and the website. Be sure to check your device unlock eligibility. Though you have paid for your device in full, the wireless number assigned to the device must be active for at least 60 days, and you must wait 48 hours after you make …Aug 21, 2017 · On some devices, the IMEI is located on the back of the phone or under the battery. Do not force open your phone to find the IMEI. To check status of your request. 1. Go to our Device Unlock Portal. 2. Scroll down …About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ...Nov 3, 2023 · Hello, thanks for your response. Unfortunately, when I used the web service (as in the link you shared), I received an automated email saying that my request was denied because since I have an AT&T Pre-paid device, I must use the app to unlock the device. Feb 8, 2023 · Community Support. •. 231.3K Messages. 1 year ago. Hello @dandusername, we're happy to provide information to help with unlocking your device. First, you want to go to our Device Unlock portal. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer.Dec 28, 2020 · Unlock a Prepaid device. RE:Prepaid device. GM, my device meets the requirements for an unlock. However, AT&T device unlock request is not working. I have a new carrier, simm and telephone number. I owned the AT&T device outright and had the service for 4 years. Any help is greatly appreciated. Oct 4, 2023 · AT&T related help: AT&T Wireless support. Zach08. 3 Messages. Wednesday, October 4th, 2023 9:19 PM. Unlocking Device - Military Orders. I …Jul 25, 2023 · Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Jun 20, 2023 · Depending on which browser you are using, there may be compatibility issues between the browser and the website. Be sure to check your device unlock eligibility. Though you have paid for your device in full, the wireless number assigned to the device must be active for at least 60 days, and you must wait 48 hours after you make …Dec 7, 2022 · Learn how to check your device unlock status Find out the status of your request to unlock your AT&T phone, tablet, mobile hotspot, or other device. It usually takes a few minutes to approve your request, but it may take up to 48 hours. Aug 17, 2022 · Hello ejexx27, if the device unlock app will not launch we have other options. You can submit an unlock request online. You would also like to make sure your device meet the requirements to be unlocked. Personal device requirements. Your device: Is an AT&T phone or device and isn’t active on another AT&T account. My AT&T. Start of main content. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Dec 7, 2022 · How to unlock a SIM with a PIN unlock key (PUK) Go to your account overview and open the My wireless section. Scroll to My devices & add-ons and choose the device that needs a PUK code. Select Manage my device. Under See device options, select Get your PIN unlock key (PUK). Jan 4, 2024 · Device unlock I submitted an unlock request on December 27th, received a notice that it was taking longer on the 29th, now it's January 4th and it's still not unlocked. I'm not sure what to do, this phone hasn't been active for almost 2 or 3 years now though so I'm not sure if that has anything to do with it..