Comcast cable box setup problems - Ask Xfinity Assistant. Learn more about your Comcast TV Box and download the user manual here.

 
Get Xfinity now Call 1-855-399-1542. The X1 from Xfinity is a cool little DVR. It has a user-friendly interface, excellent voice remote, and more integrated streaming apps than other DVRs. It also has a solid mobile app that lets you access your live channels, on-demand content, cloud DVR recordings, and subscription streaming apps on your .... Moccasin orchid rdr2

I love DVR and would be at a loss without it. Have you tried troubleshooting this issue through the helpful Xfinity My Account App? A common fix for DVR issues can be a system refresh, and the app will walk you right through it! Just click TV on the Overview screen, tap the TV you're troubleshooting, then troubleshoot. 0.Delays can be caused by: Permits: In some communities, we're required to apply for and receive a permit before we can replace the underground cable line. Permit approvals can take between five and 30 days. Weather Conditions: Weather conditions, such as snow and rain, can impact both the equipment used to bury the cable line and the ground ...If you have a single cable outlet in your room and you want to connect more than one piece of equipment (like a TV Box and an internet modem), you would use a standard cable splitter in this scenario. These are often referred to as two-way splitters, but remember: There are different types of splitters. Some may have more than two outputs.If the issue is still occurring, verify the Default Audio Track setting on the video device guide. For TV Boxes: Go to the Main Menu. Select Setup. Select Audio Setup. Set the Default Audio Track to the desired language. Lastly, make sure the HDMI cable is plugged into both the new TV and cable box tightly.In today’s digital age, having a reliable and high-quality cable box is essential for enjoying the best television experience. Optimum, a leading provider of cable services, offers...Learn how to report an issue, like refund and payment issues or safety concerns.One cable goes to my xfinity modem and the other to my cable box. I unplugged the splitter and ran the cable straight into my cable box and the problem instantly went away. No problems for over an hours, so I decided to get a new splitter thinking that was the problem, but as soon as I hooked up the splitter Im right back to …Sep 7, 2019 ... Wireless box troubleshooting · The Cable Doctor & Crypto educator · How To Setup Xfinity X1 Cable TV Box · Double your Internet Speed by ch...Last week my only Comcast Wi-Fi-based 4K cable box (Xi6-A) started failing. Home Wi-Fi is perfectly fine. Replaced the Xi6-A with a brand new XiOne-SC (B) and exactly the same issues. My guess is technical problems with any Wi-Fi access points EXCEPT Comcast's own Wi-Fi access points. Comcast doesn't want you using your own network equipment ...To reset your cable box using the reset button, follow these steps: Locate the reset button on your Xfinity cable box. Using a small, pointed object like a paperclip or pin, press and hold the reset button for about 10 seconds. Release the reset button and wait for your cable box to restart. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the ... Verizon Fios TV includes the first set-top box with all of its plans. If you'd like 500 HD hours of storage space, your monthly price will be $20 (that's the price of Xfinity's DVR service for 150 HD/ 300 SD hours). Optimum TV gives you your first TV box for free, charging $12 per month for each additional cable TV box. Optimum's DVR service is ...Comcast Ungrounded Cable Problem. Last week installed new Panasonic HDTV Model TC-32LX600 with older Comcast setup box. All equipment was working fine, until Comcast installed new Motorola HDTV cable box, model DCT-5100. Using the Comcast remote, the HDTV and cable box powered on, but when turning TV off using …The Xfinity Voice Getting Started kit allows you to connect your services through a cordless phone system in your home — it doesn't provide service through the existing phone wall jacks in your home. Home alarm. Health monitoring system. Direct security connection to buzz guests into the building through the telephone.Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.May 6, 2024 · Attach the power cable to a power source. Plug the power cable into a wall outlet or power strip. You should choose a power outlet close enough to the TV that you'll be able to place the box near the TV without stretching or bending any wires. [5] 5. Plug the other end of the power cable into the cable box. The X1 designation refers to several different cable boxes issued to customers of Comcast’s Xfinity home services. These boxes are produced by a number of manufacturers and may or ...Answer. An HDMI-ARC port is intended to be used between a display and a sound system. HDMI ports normally send audio and video in one direction from the source to the display, switch box, or a Home Theater receiver. Modern TV’s include “Apps” and one needs a way to send audio from the TV App back to the sound system.You can use the TV button to turn the set-top box on or off after following the provided steps: On the remote control, press the INPUT button and then select your STB. Press the TV or 123 button, then select Power. To control your STB, make sure to point the remote control directly toward the Cable or Satellite box.Step 6. Reboot the cable box by unplugging it from the wall outlet. Wait about 20 seconds, then plug it back in. This should cause an automatic reboot which will usually fix most problems, including a frozen picture and features which no longer work. If a reboot doesn't do the trick, phone your cable company. Sometimes their remote rebooting is ... 3. Turn on your TV and digital set-top box or DTA (Digital Transport Adapter). 4. On your remote, press and hold the Setup button for three seconds until the All Power button changes from red to green. 5. Enter the first manufacturer’s code you found in Step 2. The All Power button will flash green twice. 6. Press the TV Power button on the Learn how to optimize your entertainment experience with X1, Stream TV, Xumo and Flex. View Channel Lineup Pair Your Remote System Refresh. Get Started. Troubleshooting. Equipment. Features Settings.No matter which service (s) you have decided to self-install, you can watch a quick video that outlines how to set up, connect and activate your service (s) all in a few easy steps. Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. Soon you'll be on your way to enjoying your Xfinity services!To update the Xfinity box firmware, follow these steps: 1. Press the “Menu” button on your Xfinity remote. 2. Select “Settings” or “Preferences” and navigate to the “Device Settings” or “System” menu. 3. Look for the “Firmware Update” or “Software Update” option and select it. 4.Comcast Center is a walk-in customer service center that provides customers with support and assistance for their Comcast products and services. Whether you’re having trouble with ...Learn about replacing your equipment now to get the most out of your Xfinity service.Select a date and time that works for you and enter the best number for the technician to reach you. When you've completed all the fields, click Schedule Appointment. You'll see a confirmation page once your appointment is scheduled. If you need to change or cancel your appointment, you can select Manage Appointment.There are several ways to reset a Comcast cable box. Sometimes, issues with a Comcast cable box, such as not processing a proper cable signal, can be resolved by turning the box of...Learn more about your Comcast TV box and download the user manual here. ... Setup and Installation Guide: Motorola DCT3400 User Manual: Motorola DCT6208 User Manual: Motorola DCT6412 User Manual: Pace TDC575D User Manual: Motorola DCX3400 User Manual Quick Start Guide: Motorola RNG200NApr 9, 2024 · Schedule a service visit. Sometimes bad or old wiring may be causing a failure to activate or receive a signal. Old equipment like amplifiers, boosters, and splitters from previous installations may also be causing the problem. If this is the case, you'll need a Comcast technician to come to inspect and fix the lines. Learn about replacing your equipment now to get the most out of your Xfinity service.Make sure the batteries in your remote control are in place and that your television and cable box are both switched on. Set the TV input to the same one that your Xfinity TV cable box uses. Press and hold the Setup button on your remote control until the top LED turns green. On the remote control, press the Xfinity button.1. Check the Connections. The first step to fixing a Comcast cable box that is not working and displaying a “no signal” message is to check the connections. Make sure that the cable box is properly connected to the TV and that all cables are securely plugged in. If the cables are loose, tighten them and try turning the cable box back on.Comcast Ungrounded Cable Problem. Last week installed new Panasonic HDTV Model TC-32LX600 with older Comcast setup box. All equipment was working fine, until Comcast installed new Motorola HDTV cable box, model DCT-5100. Using the Comcast remote, the HDTV and cable box powered on, but when turning TV off using …To connect a DVD player to a Comcast cable box, start by tuning both the cable box and the TV to channel 2, 3 or 4, then connect the cable box to the wall. Next, connect the audio ...To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary. • Click the "Peer to peer chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.Visit Our Help Communities. Get assistance for your Xfinity; self-install kit, as well as instructions for self service activation, installation help, troubleshooting, and much more!Aug 7, 2019 ... You're just a few steps away from awesome entertainment. We're here to guide you through unpacking your products, hooking up your cables, ...|. Q&A. |. Tips. |. Warnings. This wikiHow teaches you how to connect a Comcast cable box to your TV. Part 1. Preparing Your TV. Download Article. 1. Make …13 Messages. Friday, June 19th, 2020 8:00 AM. Closed. Unable to activate new/additional TV boxes. I currently have internet and one TV and those services are working fine. I resently ordered and recieved a self installation kit to add two additional TVs. While attempting to install a new/additional TV box, I kept getting; Step 2. Plug the audio/video cables running from your second Comcast cable box into the appropriate inputs of your device. Note: Do this instead of plugging the cables into the audio/video selector (Section 1, Step 3) or the television (Section 2, Step 4). Click "Sign In" if necessary. Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.If you’ve recently acquired a Spectrum cable box and are unsure how to connect it to your TV, follow these simple steps to get everything up and running smoothly. Table Of Contents. Step 1: Gather the Required Equipment. Step 2: Connect the Cable Box to the TV. Step 3: Set Up the Cable Box. Step 4: Troubleshooting Tips.Jan 9, 2020 · 4 years ago. @laf2trs wrote: I switched to X1 voice boxes in August 2019. These boxes are giving me problems I've never had in the 30 years before. Two significant unacceptable problems: 1. Channel 233 (CBS) freezes 10 or 15 times every hour on all TVs. I have switched the main box around and still have the freezing on all TVs. The boot screen displays while the TV Box powers up. While the Welcome screen is displayed, the TV Box is connecting to Cloud services that include the activation application. In some areas, the X1 or Flex Wireless TV Box may automatically find and connect to your Xfinity in-home network without the need to enter any network information.Comcast is one of the largest telecommunications companies in the United States, providing a wide range of services including cable television, internet, and phone services. With m...This might be because of a bad cable box or a problem at Comcast (check https://www.xfinity.com ... You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so. ... Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to ... Select a date and time that works for you and enter the best number for the technician to reach you. When you've completed all the fields, click Schedule Appointment. You'll see a confirmation page once your appointment is scheduled. If you need to change or cancel your appointment, you can select Manage Appointment. This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box.This might be because of a bad cable box or a problem at Comcast (check https: ... 1-800-Comcast voice response, or the "Xfinity" app) but is most likely due to a poor connection between the box and Comcast's network, usually in or near your home. ... Ask them to check the account setup and send a refresh signal to the box.it is likely the HDMI port on your TV for the set top box is no longer communicating with the set top box. have you tried changing the TV input to another …Schedule a service visit. Sometimes bad or old wiring may be causing a failure to activate or receive a signal. Old equipment like amplifiers, boosters, and splitters from previous installations may also …Click "Sign In" if necessary. Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.Sep 30, 2021 · X1 Box Stuck In A Restart Loop. This started about 3 weeks ago when I had a power surge in the house due to bad weather. Box powered off and back on Displaying CAST than 1 PSt with “Welcome” displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. After following the instructions to check ... 4 years ago. @laf2trs wrote: I switched to X1 voice boxes in August 2019. These boxes are giving me problems I've never had in the 30 years before. Two significant unacceptable problems: 1. Channel 233 (CBS) freezes 10 or 15 times every hour on all TVs. I have switched the main box around and still have the freezing on all TVs.Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. The TV Box should automatically reboot. Or: Ensure your cables are tightly secured. Unplug the power from your primary DVR TV Box for 30 seconds. Plug the power cord back in to your TV Box. Allow five minutes for your primary DVR TV Box to reboot.Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. Do you want to keep using voice guidance I keep getting the message over and ...Comcast Center is a walk-in customer service center that provides customers with support and assistance for their Comcast products and services. Whether you’re having trouble with ...To get your Samsung TV to recognize the source, you can follow these steps: 1. Check the connection: Ensure that the HDMI or other cable connecting your TV to the source device (such as a cable ...In this video I show you step by step how to set up a Xfinity X1 Cable TV Box. I show what came with the Xfinity X1 TV Box including the getting started guid...If the issue is still occurring, verify the Default Audio Track setting on the video device guide. For TV Boxes: Go to the Main Menu. Select Setup. Select Audio Setup. Set the Default Audio Track to the desired language. Lastly, make sure the HDMI cable is plugged into both the new TV and cable box tightly.Set the input mode to HDMI. Press the [External Input] button on the TV remote and select the HDMI port to which your set-top box is connected. Wait! Here are more tips! If you specified the name of the HDMI port to which the set-top box is connected when setting the input mode for the first time, the port name is displayed as [Set-top Box]. No, live events in 4K can’t be recorded. However, you can record live events on the HD channel. Xfinity On Demand: 4K UHD/HDR content (free, rentals and purchases) is available if you have a 4K-compatible TV Box set to 2160 resolution with an HDCP 2.2 compatible 4K UHD/HDR TV and a 4K-capable HDCP 2.2 compliant HDMI cord. Hello, @tozheinz. We do have wireless cable boxes, but you will need a primary X1 cable box working to be able to use a wireless cable box. You could potentially have a modem and X1 cable box working off a splitter in one room and have a wireless X1 box working in that separate room. If you don't currently have Xfinity cable I …Troubleshooting your video service using the app. Open the app. Tap the WiFi tab. Tap Xfinity Video troubleshooting. Tap the applicable option to start troubleshooting. E.g., you can tap Picture & Sound to troubleshoot problems with those features. Note: You may need to scroll down to see all available options, including Parental Controls and ...To update the Xfinity box firmware, follow these steps: 1. Press the “Menu” button on your Xfinity remote. 2. Select “Settings” or “Preferences” and navigate to the “Device Settings” or “System” menu. 3. Look for the “Firmware Update” or “Software Update” option and select it. 4. Select a date and time that works for you and enter the best number for the technician to reach you. When you've completed all the fields, click Schedule Appointment. You'll see a confirmation page once your appointment is scheduled. If you need to change or cancel your appointment, you can select Manage Appointment. I used Comcast Xfinity online instructions to successfully pair all three XR15 remotes with the cable boxes, but have successfully paired the XR15 remotes only with 2 of my three Samsung TVs. I’ve gone through the on-screen Comcast remote pairing process multiple times for the third TV, but none of the Samsung TV codes seem to work.To soft reset your Comcast Xfinity set-top box, follow the steps below: Unplug the power cord of your Comcast set-top box from the power outlet. Image: KnowTechie. Wait 1-3 minutes. Plug the power ...To Pair an Xfinity Voice Remote (Without a Setup Button) Note: These instructions apply to the XR15 Voice Remote (X1 or Flex). Make sure the Voice Remote batteries are installed and your TV and TV Box are powered on. Set the TV input to the input connected to the Xfinity TV Box. Press and hold the xfinity and Info buttons for five seconds. Wait ...So the ethernet plug is not active - the device has an internal modem to send ethernet traffic over the coax cable on its own? the connection to that jack may actually degrade your own internet connectivity. unplug it ASAP. So the X1 box was having 'internet troubles' last night (annoying). Eventually got things fixed.Here are troubleshooting tips that will fix the most common problems when the Xfinity Flex TV box is not working, 1. Xfinity Flex keeps disconnecting. When Xfinity Flex keeps disconnecting, the problem could be a loose cable or signal interference. You might have also placed the box further than the recommended distance from your wireless router.4 years ago. If your sound bar has one or more HDMI inputs and an HDMI output, that should work connecting the X1 to the input and the TV to the output, but it might not be compatible with 4k if you have the xg1v4 box or Xi6. It should also work to connect the X1 to one of your TV inputs other than the ARC input, and connect the ARC input to ...I powered off and on again. 2. When powering off the Flex box, I also unplugged the HDMI cable. After doing these things, I powered the Flex back on, while the Flex was showing the initial Welcome screen, take a battery out of the remote and put it right back, press Voice button numerous times, and I finally got to the next setup menu.XR16 - Voice remote. XR15 - Voice remote. XR11 - Voice remote. XR2. XR5. Silver with Red OK-Select Button. Silver with Gray OK-Select Button. Digital Adapter Remote. Help and support with your Xfinity Remote, select your remote control type and get the support you need to enjoy your Xfinity TV! No, live events in 4K can’t be recorded. However, you can record live events on the HD channel. Xfinity On Demand: 4K UHD/HDR content (free, rentals and purchases) is available if you have a 4K-compatible TV Box set to 2160 resolution with an HDCP 2.2 compatible 4K UHD/HDR TV and a 4K-capable HDCP 2.2 compliant HDMI cord. 1. Check the Connections. The first step to fixing a Comcast cable box that is not working and displaying a “no signal” message is to check the connections. Make sure that the cable box is properly connected to the TV and that all cables are securely plugged in. If the cables are loose, tighten them and try turning the cable box back on.Press. the U or D button on your remote control and highlight HDMI Settings on the USER SETTINGS menu. 2. Press the R button. The HDMI Settings menu, shown right, appears. 3. Press the U or D button to highlight “Audio Output Mode” or “Disable Auto Detect” as required. 4.If you have a single cable outlet in your room and you want to connect more than one piece of equipment (like a TV Box and an internet modem), you would use a standard cable splitter in this scenario. These are often referred to as two-way splitters, but remember: There are different types of splitters. Some may have more than two outputs.Factory reset the Xfinity Voice Remote without a Setup button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate that the remote was reset. The factory reset unpairs your remote and TV Box ...Match the Ports: Look at the back of your TV and the device you're connecting. Find a matching video port (HDMI, Composite, etc.). Plug It In: Use the right cable (you'll need to provide this) to connect your TV to the device. Power Up: Turn on both your TV and the connected device. Select the Input: Use your TV remote to set the TV's input to ...The factory reset unpairs your remote and TV Box, so you'll need to re-pair them. See instructions for pairing your Xfinity remote and TV Box. Factory Reset the Xfinity Voice Remote without a Setup Button (XR15) If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset. To perform a factory reset:How to Attach Coaxial Xfinity cable Box to Vizio D Series Smart TVComcast is one of the largest telecommunications companies in the United States, providing a wide range of services including cable television, internet, and phone services. With m...Video Display. To access Device Settings: Press the xfinity button on your remote. Use the left arrow or right arrow button to highlight Settings (the gear icon). Press OK. Note: If your remote doesn't have an OK button, press the raised button in the center of the directional pad. Use the down arrow button to highlight Device Settings. Press OK.The Wireless TV Box can be placed anywhere it can maintain a wireless connection to your wireless gateway or WiFi Boost Pods. When activating the X1 Wireless TV Box for the first time, make sure you’re pointing the Xfinity Voice Remote at the front of the X1 Wireless TV Box and are less than ten feet away from it during the activation set up ...Attach the power cable to a power source. Plug the power cable into a wall outlet or power strip. You should choose a power outlet close enough to the TV that you'll be able to place the box near the TV without stretching or bending any wires. [5] 5. Plug the other end of the power cable into the cable box.Power Connection: Plug the power cord into your cable box and connect it to a power outlet. Activate Your Cable Box: Turn on your TV and cable box. If you’re a new customer or have a new box, you’ll need to activate it. Visit the activation website listed in your Xfinity start-up kit or call the activation phone number.Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.Syracuse, N.Y. — Spectrum is phasing out the ubiquitous cable box and replacing it with a coaster-sized device it hopes will help it compete better against streaming TV services. The company ...

Troubleshooting your video service using the app. Open the app. Tap the WiFi tab. Tap Xfinity Video troubleshooting. Tap the applicable option to start troubleshooting. E.g., you can tap Picture & Sound to troubleshoot problems with those features. Note: You may need to scroll down to see all available options, including Parental Controls and .... Mama vickys pupusas y mas

comcast cable box setup problems

Learn how to report an issue, like refund and payment issues or safety concerns.Troubleshooting steps. Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make …Note: A system refresh resolves errors related to signals and channels. This can take about 15 minutes. Here’s how to do it: Press the “A” button on the Xfinity remote. Select “System Refresh” on the screen. Click “Refresh Now” to confirm the action. The process is complete once your cable box displays a live TV.Mar 8, 2024 · Standard Xfinity set-top box: $8.50/mo. If you go for Xfinity’s most basic TV plan (with 10+ channels), Xfinity passes you over for the X1 treatment and offers only a high-definition cable TV box. The TV box costs $7.50 to $8.50 per month (depending on where you live), and you can add 150 hours of cloud storage for $10.00 per month. So the ethernet plug is not active - the device has an internal modem to send ethernet traffic over the coax cable on its own? the connection to that jack may actually degrade your own internet connectivity. unplug it ASAP. So the X1 box was having 'internet troubles' last night (annoying). Eventually got things fixed.Many people are familiar with Comcast, one of the leading providers of cable and internet services in the United States. What some may not know is that Comcast also owns Xfinity, a...Activate with an Xfinity Gateway. Download the Xfinity app. Create your Xfinity ID and password. Log in. Identify your device. Look for the QR code on the bottom or side of your Xfinity Gateway. Focus on the QR code with your smartphone’s camera. When it has been scanned, you'll see a green checkmark. You can also manually enter your gateway ...Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.2. Hit the compose button to the right of "conversations". 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window.1. Check the Connections. The first step to fixing a Comcast cable box that is not working and displaying a “no signal” message is to check the connections. Make sure that the cable box is properly connected to the TV and that all cables are securely plugged in. If the cables are loose, tighten them and try turning the cable box back on.Visit Our Help Communities. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services.To perform a soft reset without unplugging the cable box, you’ll just press the power button on the cable box and hold it for 10 seconds. The cable box should reset and turn itself back on at this point. If you see that the LED still isn’t on, it means you still have no power to the box.Discover how to optimize your Internet speed and troubleshoot connectivity issues. WiFi Name & Password Device Compatibility Perform Speed Test. Wifi Tips and Tricks.Unfortunately, the box would only support display on one TV. It does have the two outputs on the box, but only one can be sending signal at a time. If you had the HDMI running to a separate TV from the box, and also the coax to a different TV, the connection established first would get the priority. 👍. So in my situation, we have one XiD-P ....

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